Returns and Refunds Policy

Easy Returns

We want you to get the most benefits from using the health supplement products you order from us. If for any reason, you are not satisfied, you can make a Return of eligible products for a FULL REFUND ( less any applicable shipping charges ) within 90 days of the shipping date. Any products that are returned to us MUST be UnOpened and UnUsed ( ALL manufacturer safety seals and labels must be unbroken and intact and are in Re-Sellable condition ( ie: Bottles and Labels are not damaged ), in order to qualify for a Credit, Exchange or Refund.

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​You must include a copy of your Order Receipt or provide your Full Name and Address, Order Date and Order Number with your Return, along with your Email Address and Telephone Number, to help expedite processing a Credit, Exchange or Refund. We will process an appropriate Credit, Exchange or Refund, as the case may be, as quickly as possible. Please allow several working days for processing. We will send you an email update as soon as your Return has been processed. If we need any additional information to process your request, we will email or call you. Normally refunds that are issued appear in your payment account within two ( 2 ) to three ( 3 ) business days. However, please allow up to ten ( 10 ) business days, depending on your bank or financial institution.

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​Refunds are made and issued to the Original form of payment used to purchase the items, based on the Original purchase price ( less any shipping charges ) and pro-rated for the Net Number of bottles actually purchased and used. We apologize, but after that 90 days has passed, we can not provide any Credits or Refunds. We do NOT accept returns of Opened, Used or subsequently-Damaged bottles for Credit, Exchange or Refund. We are unable to process returns that do not meet these guidelines. Failure to follow these guidelines may result in your package being returned to you or you may be charged a restocking fee of up to 10% of the original order.​

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How To Package Your Return​

If you want to make a return, send us an email. We will provide you with the Return Shipping Address of where to send the package back to us. ​You should carefully package the product bottles, but do not wrap in newspaper ( which can damage product bottles, seals or labels, making them NOT Re-Sellable ). You are responsible for the cost of return shipping, any insurance and package tracking, if desired. We are not responsible or liable if your return package is not delivered to us or if it is damaged during delivery back to us. Please use the address below to ship any eligible return products back to us:​

 

Products purchased from another store or outlet ( whether Online or In-Store ) MUST be returned to that particular store or outlet for any Credit, Exchange or Refund from them.​

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​​​What if I received a Wrong Item or Damaged Item in the Shipment?

If you received a Wrong Item or Damaged Item, please Call Us or Email Us right-away and describe what happened. Please provide your Full Name and Address, Order Date and Order Number and the Item Description or Product Name ( This is shown on the Email Order Receipt or Printed Order Receipt that is included in the shipment package ). We will ship replacement product as soon as possible, and at NO extra shipping charge to you. In some situations, we may need more detailed descriptions and / or photos showing everything that you received. Please wait until we have resolved the matter before discarding any shipping box, poly bag, packaging materials inside or any product items.​​​

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What if I provided an Incorrect or Invalid Shipping Address?

Carefully review your input of Order details before Submitting your order. This includes: BILLING NAME and ADDRESS, SHIPPING NAME and ADDRESS ( if different ), Email Address, Phone Number(s), and any specific Shipping or Delivery request or instructions information ( including Gate Codes or Access Codes ). If you provided or entered an Incorrect or Invalid Shipping Address, please Call Us or Email Us right-away, so we can correct it before we ship your order.

 

If the shipping address provided on your order is Incorrect, Incomplete, InValid or Insufficient - we are not responsible or liable if that shipment does not arrive, or is delayed, lost, or stolen in transit. We cannot offer or provide credit, exchange, replacement or refunds on orders not delivered to you, because an Incorrect, Incomplete, InValid or Insufficient Shipping Address was entered at checkout, unless we receive the products back in UnOpened, UnUsed and in Re-Sellable condition ( as described above ).
 

NOTE: Due to carrier procedures, we can NOT change the Delivery Address of an order after it has been shipped. Orders that are returned to us due to an error in the Shipping Address, will be refunded for the purchase price of the products, less any applicable shipping charges or loss due to damage in transit. ​Or we may re-ship the order, but charge a small Flat Rate shipping charge of $7.95. Any order that is UnClaimed and / or Returned to us, because it is prohibited from entry or denied entry in a location / country outside the USA, due to local customs restrictions or other reasons, or because it is unclaimed by the recipient - will be refunded for the purchase price of the products, less any applicable shipping charges or loss due to damage in transit.

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​​​​What if my Order shows as “Delivered”, but I did not Yet Receive it?​

If your order status or order tracking details show that your package was delivered, but you can not locate it, we recommend waiting at least 24 to 48 hours before taking action. Sometimes shipping carriers actually show order status or order tracking details as "delivered", even before the package has actually been delivered. Once that time has passed, try the following:

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• Look for a notice of attempted delivery by the shipping carrier
   

• Check nearby spots where the package may have been left
   

• Ask a neighbor or leasing office / reception area if they accepted a delivery on your behalf
   

• Verify the complete Shipping Address on your order to ensure it was input correctly
   

If you have followed the above steps, and you still cannot locate your package, please Call Us or Email Us so we can help resolve the matter for you.​​

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